Refunds return money to a supporter through the original payment path when supported.
Use refunds when your organization decides a payment should be returned according to your policy.
Confirm your organization's refund policy, whether the payment has already been partially refunded, and whether a receipt or accounting adjustment is needed.
Refund actions are available only for eligible payments. In the dashboard, a payment generally needs to be succeeded or partially refunded and have a non-zero amount.
Refund availability can also depend on payment method and processor rules.
Refunds can be partial or full when supported. For payments with multiple funds, tickets, or covered fees, review each refundable line before submitting.
Refunds usually take 5 to 10 days to appear on a contact's statement. After a refund is initiated and processed, it cannot be reversed.
For disputed payments, contact CharityStack support before taking refund action.
