Disputes occur when a cardholder challenges a payment through their bank or card issuer.
Use this page when your team needs to understand why a payment is disputed and what information to gather.
Dispute timelines and evidence requirements are controlled by payment networks and processors. Contact CharityStack support when a payment is disputed so your team can confirm the right next step and provide any needed information.
Do not treat a dispute like a normal refund request. A disputed payment may have a separate process, timeline, and evidence requirements.
Avoid issuing a refund on a disputed payment unless CharityStack support or the payment processor confirms that it is the right next step.
Use the payment detail view to collect IDs and context before contacting support.
