FAQs let you answer common supporter questions directly on contact-facing forms and pages.
When To Use This
Use FAQs for tax deductibility, refund policy, event logistics, Subscription questions, fund restrictions, or other common questions.
Where To Manage FAQs
Admins can manage shared FAQs from Settings > FAQs. Some form workflows may also show FAQ configuration while editing the form experience.
Guidance
Keep answers short and write them for contacts, not internal staff. A good FAQ answer should help someone complete the form or understand what happens next.
Link to your organization's own policy pages when the policy is detailed or may change often. For example, use a short answer on the form and point contacts to the full refund, event, or tax policy when more detail is needed.
Each form can have up to four FAQs. FAQ questions can be up to 90 characters, and FAQ answers can be up to 280 characters.
Keep public answers contact-friendly and avoid internal process notes.