Payment history helps contacts review past giving and event payment activity.
Contacts can use payment history to review completed payments, Subscription activity, event purchases when available, and receipt or record details exposed in the portal.
If a contact cannot find a payment, confirm they logged in with the email address used for the original payment.
Admins can compare the contact's portal email with the email on the related payment, subscription, or contact record. If the email is wrong or the payment is attached to a different contact record, follow your organization's data policy before updating the record.
When escalating to CharityStack support, include the contact email, payment ID or subscription ID, and the approximate payment date. This gives support enough context to distinguish a login issue from a record-matching issue.
If the contact needs an emailed receipt, use the payment action menu in the dashboard when the payment is eligible.
