Reconciliation is the process of matching CharityStack payments, fees, refunds, disputes, and payouts to your accounting records.
Use this page when finance teams need to explain how dashboard activity maps to bank deposits.
Payments CSV for transaction-level activity.
Payouts CSV for payout-level records.
Payout reports for detailed payout drilldowns when available.
Payout exports use the filters and visible columns selected in the dashboard. Before exporting, confirm the date range, status filters, form filters, amount filters, and visible columns match the report you need.
Start with the payout record, then compare the included payments, refunds, disputes, and fees against the Payments export. Payout reports may be generated as background exports; check Activity if the file is not ready immediately.
Payout drilldowns can include charges, refunds, disputes, adjustments, and fees. Use the record type and amount together when explaining why a payout total differs from gross payment volume.
For month-end close, export both Payments and Payouts for the same reporting period, then use View Payout Details or payout reports to explain differences between transaction dates and bank deposit dates.
